Privacy policy.

Ash Gardner Graphic Design
Last Updated: 14th November 2025]

Ash Gardner Graphic Design (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or submitting your information, you agree to the practices described in this policy.

1. Data Controller

Ash Gardner Graphic Design is the data controller for the personal data collected through this website and through any service interactions.

Contact Details:
Email: info@ashgardner.co.uk
Website: www.ashgardner.co.uk
Location: Coventry, United Kingdom

2. Personal Data We Collect

2.1 Information You Provide to Us

When you contact us or submit a quote, you may provide:

  • Name

  • Email address

  • Phone number

  • Business name

  • Project information or files

  • Billing or invoicing details

2.2 Information Collected Automatically

When you use our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on site

  • Cookies and similar tracking technologies

2.3 Cookies

Cookies help us improve website functionality and understand visitor behaviour.
You can accept, decline, or manage cookies in your browser settings or via a cookie banner (if implemented).

3. How We Use Your Personal Data

We process your data for the following purposes:

  • Responding to enquiries and quote requests

  • Providing design services and completing contracts

  • Sending project updates, invoices, and documents

  • Maintaining business records

  • Providing promotional information (e.g., Early Bird Savings)

  • Improving website performance and user experience

  • Complying with UK legal obligations

We never sell or rent your personal data.

4. Legal Bases for Processing (UK GDPR)

Under UK GDPR, we process your data lawfully on the following bases:

  • Contractual necessity – processing required to provide quotes, fulfil design services, or communicate with you about a project.

  • Legitimate interests – including managing and improving our website, maintaining business operations, fraud prevention, and responding to enquiries.

  • Consent – for marketing emails or promotions (you can withdraw consent at any time).

  • Legal obligation – where processing is necessary to comply with UK law (e.g., tax records).

5. How We Share Your Information

We may share your data with trusted third-party service providers, such as:

  • Website hosting providers

  • Payment processors

  • Cloud storage or project management tools

  • Email and communication platforms

  • Legal or regulatory authorities when required

All third parties processing your data must do so securely, lawfully, and in compliance with UK GDPR.

6. International Data Transfers

If any service providers store data outside the UK (e.g., cloud services), we ensure appropriate safeguards are in place, including:

  • UK GDPR adequacy decisions, or

  • Standard Contractual Clauses approved for international transfer

You may request details of these safeguards at any time.

7. Data Security

We take reasonable and proportionate security measures, including:

  • Encrypted storage solutions

  • Password-protected systems

  • Limited access to authorised personnel only

  • Secure backup procedures

However, no online system is completely secure, and we cannot guarantee absolute protection.

8. Data Retention

We retain your personal data only as long as necessary to:

  • Provide services

  • Maintain financial or tax records (typically 6 years under UK law)

  • Resolve disputes

  • Support business operations

When no longer needed, your data will be securely deleted or anonymised.

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of access – request a copy of your data

  • Right to rectification – correct inaccurate information

  • Right to erasure (“right to be forgotten”)

  • Right to restrict processing

  • Right to data portability

  • Right to object to certain processing

  • Right to withdraw consent at any time

  • Right not to be subject to automated decision-making (not used by us)

To exercise these rights, contact us using the details in Section 1.

10. External Links

Our website may contain links to external sites. We are not responsible for their content or privacy practices. Please review third-party privacy policies before providing personal data.

11. Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect data from children. If information is collected in error, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The updated version will always be posted here, with the “Last Updated” date revised accordingly.

13. Complaints

If you are unhappy with how we handle your data, please contact us first so we can resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
ico.org.uk

14. Contact Us

For questions, data requests, or privacy-related concerns, contact:
Ash Gardner Graphic Design
Email: info@ashgardner.co.uk
Website: www.ashgardner.co.uk